FAQ

1. How do I subscribe and activate the Plans?

Choose the plan that best suits your needs and click on “Register Now.” Complete your registration and select your preferred payment method. You do not need a Social Security Number (SSN), and everything can be done 100% online, including the activation of your line.

2. Can I buy or finance an iPhone without a Social Security Number (SSN)?

Yes, you can. Here at Conecta, you can pay for your iPhone in installments over up to 13 months, with weekly or biweekly payments, without needing a credit card or SSN. We can get your approval using your ITIN (Individual Taxpayer Identification Number).

3. Need help? How does Customer Service work?

Our customers have support in Portuguese and Spanish 24 hours a day, every day of the week. If you need help, just reach out via email, WhatsApp, or phone call.

4. What is the quality of Conecta’s signal and internet like?

We partner with the largest internet and telephone provider in the Americas. Our 5G coverage extends throughout the entire country. Our mission is to keep you connected without stress.

5. How do I activate my plan online?

As soon as you complete your registration and make your plan payment, you will receive all the instructions and a step-by-step guide via email to activate your line. If you encounter any issues or difficulties, please contact our support team, and we will activate it for you.

6. I bought my iPhone; how is delivery handled?

We deliver across the entire country within up to 7 business days. Once you make the payment, you will receive a tracking code by email, and you can follow your order until it reaches your address. If you have any problems or difficulties, please contact our support team, and we will assist you.